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x1bet FAQ – Frequently Asked Questions for Pakistan Players

Got a question about your x1bet account, a deposit, a bet or a bonus? You are in the right place. This page covers every common question we receive from Pakistani players — from account setup and PKR deposits to cricket betting markets and responsible gaming tools. Search below or browse by category.

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Jump straight to the topic most relevant to you. Each category below links directly to the FAQ section covering that area.

Account & Login

Registration, login issues, password reset, KYC verification and account settings.

Deposits in PKR

Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card deposit instructions and limits.

Withdrawals

Processing times, minimum amounts, verification requirements and failed withdrawal fixes.

Bonuses & Promotions

Welcome bonus, wagering requirements, reload offers and how to claim your rewards.

Cricket Betting

PSL markets, live in-play betting, bet types, odds formats and match result disputes.

Casino & Aviator

How Aviator works, live casino games, minimum bets, RTP and game fairness.

VIP Club

How to earn VIP points, tier benefits, cashback rates and dedicated account manager access.

Responsible Gaming

Deposit limits, self-exclusion, cool-off periods and how to get support if needed.

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Account & Login

Go to x1bet Register and complete the three-step form. Step 1 asks for your name, phone number, email and date of birth. Step 2 is where you set your password. Step 3 is where you review and accept the Terms. Your account is active immediately after confirmation — no email verification is needed before your first login. Registration is free and takes under 3 minutes.

You must be at least 18 years of age to register on x1bet. This is a strict requirement. Age is verified during the KYC process before any withdrawal is processed. If our verification team determines that a registered account holder is under 18, the account will be closed and any balance will be handled in accordance with our Terms and Conditions.

First, check that Caps Lock is off — passwords are case-sensitive. Make sure you are using the email or phone number you registered with. If you have forgotten your password, click "Forgot password?" on the login page and follow the reset steps. If your account has been locked due to multiple failed attempts, contact our support team at support@x1bet.plus and we will assist you after verifying your identity.

KYC is required before your first withdrawal. You can bet freely before completing KYC, but you cannot withdraw winnings until your identity is confirmed. To verify, upload a clear copy of your CNIC and a photo of your payment method from your account settings. The verification team reviews submissions within a few hours on business days. We recommend completing KYC early — before you are ready to withdraw — so there is no delay when you want your money.

No. Each person is allowed one account only. Registering multiple accounts — whether with different emails or phone numbers — violates our Terms and Conditions and will result in account closure. Both accounts may have their balances forfeited. If you believe your original account was lost or compromised, contact support to recover it rather than creating a new one.

Log in to your x1bet account, go to Account Settings, and look for the contact details section. Changes to your registered email or phone number require identity verification to confirm the request is coming from the genuine account holder. If you are unable to complete the change from settings, contact our support team at support@x1bet.plus with your CNIC details and we will assist within 24 hours.
Deposits in PKR

Log in and go to Deposit and Withdrawal. Choose your preferred method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, or Visa/Mastercard. Follow the on-screen instructions for your chosen method. Easypaisa and JazzCash deposits typically reflect in your x1bet account within 2–5 minutes. IBFT transfers may take up to 30 minutes depending on your bank. All balances are held in PKR.

Minimum deposits vary by method: Easypaisa and JazzCash — Rs 200; NayaPay and SadaPay — Rs 200; IBFT bank transfer — Rs 1,000; Visa/Mastercard — Rs 500. There is no minimum deposit required to trigger the welcome bonus — any qualifying first deposit receives the bonus percentage match.

Wait 10 minutes for mobile wallet payments and up to 45 minutes for IBFT. If your balance still has not updated after this time, check your transaction history in account settings to see whether the deposit is showing as "pending". If there is no record of the transaction at all, gather your payment confirmation details (screenshot or reference number) and contact support at support@x1bet.plus. Our team will trace the payment and credit your account manually if required.

Standard accounts have a default daily deposit limit which can be reviewed in your account settings. High-volume players may request an increased limit by contacting support with appropriate documentation. You can also set your own lower deposit limit for responsible gaming purposes — see the Responsible Gaming page for details. Self-imposed lower limits take effect immediately; increases require a 24-hour waiting period.

No — your x1bet account operates entirely in PKR. All deposits, bets, winnings and withdrawals are denominated in Pakistani Rupees. There are no currency conversion fees charged by x1bet on standard deposit methods. If you are paying by Visa or Mastercard issued by a Pakistani bank, your bank may apply its own fees for the transaction — check with your bank for their policy on this.
Withdrawals

Go to Deposit and Withdrawal and select the Withdrawal tab. Choose your withdrawal method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card. Enter the amount and your account details for the chosen method, then confirm the request. Your KYC must be completed before any withdrawal is processed. First withdrawals may take slightly longer as the team confirms payment method matching.

For verified accounts: Easypaisa and JazzCash withdrawals are typically processed within 1–4 hours. NayaPay and SadaPay are similar. IBFT bank transfers take 1–2 business days depending on your bank. Card withdrawals (Visa/Mastercard) take 2–5 business days. Times may be slightly longer during peak periods such as PSL match days when withdrawal volumes are higher.

The minimum withdrawal is Rs 500 for Easypaisa and JazzCash. For IBFT the minimum is Rs 1,000. For Visa/Mastercard withdrawals the minimum is Rs 1,000. There is no fee charged by x1bet on withdrawals — you receive the full amount you request. Note that your bank or mobile wallet provider may have their own receiving limits or fees.

Common reasons for withdrawal rejection: KYC not completed, bonus wagering requirements not yet met, the withdrawal account details not matching your registered CNIC name, or a technical issue with the payment provider. Check the rejection notification for the specific reason. If the reason is unclear, contact support — the team will identify the issue and guide you through resolving it quickly.
Bonuses & Promotions

New x1bet accounts receive a 100% match bonus on their first deposit — meaning if you deposit Rs 5,000 you play with Rs 10,000. The bonus is credited automatically after your deposit clears; no promo code is needed. The bonus can be used across cricket betting, casino games and Aviator. Wagering requirements apply — check the Terms and Conditions for the current rollover requirement. The welcome bonus applies once per eligible account.

A wagering requirement (also called a rollover) is the number of times you must stake a bonus amount before any winnings derived from it become withdrawable. For example, if your bonus is Rs 1,000 and the wagering requirement is 10x, you need to place a total of Rs 10,000 in bets using bonus funds before the winnings convert to real money. Progress towards the wagering requirement is visible in your account's bonus section. Bets placed at odds below a specified minimum do not count towards the requirement.

Promo codes can be entered in Step 2 of the registration form under the "Promo Code (Optional)" field. If you have already registered without entering a code, contact support before making your first deposit — the team can often apply a valid code retrospectively. If you do not have a specific promo code, you are not missing out: the standard welcome bonus applies automatically without any code.

Yes — x1bet runs regular reload bonuses, weekly cashback offers, free bet promotions tied to major cricket events and VIP-exclusive offers. Active promotions are listed in the Promotions section of your account after login. To receive promotional notifications by email and SMS, ensure you have opted into marketing communications — you can do this from account settings at any time.
Cricket Betting

x1bet offers extensive cricket coverage including every PSL match, all Pakistan international fixtures (Tests, ODIs and T20Is), the Indian Premier League, Big Bash League, The Hundred and other major T20 leagues. Markets per match include: match winner, toss winner, total runs over/under, top batsman, top bowler, method of first wicket, total sixes, total fours, player run milestones and live in-play markets updated ball by ball. Full market listings are on the Cricket Betting page.

In-play betting lets you place bets while a match is in progress. Odds update continuously as the match situation changes — after each ball in cricket. Markets available in-play include match winner (updated per ball/over), next over runs, next wicket method, current batsman runs and more. Markets may temporarily suspend during key moments such as the moment of delivery — this is normal. Visit the Betting Odds page for a full explanation of how odds are set and updated.

If a match is abandoned without a result (for example due to rain with no DLS method applicable), bets on the overall match winner are voided and stakes are returned to your account. Bets on markets that were fully settled before the abandonment — such as completed-over run totals — are settled as normal. The specific settlement rules for each market type are detailed in our Terms and Conditions.
Casino & Aviator

In Aviator, a multiplier starts at 1x and increases as an aircraft climbs. The aircraft can "crash" at any point — you must cash out your bet before it does. If you cash out at 2.5x, you win 2.5× your stake. If you do not cash out before the crash, you lose your bet. Rounds last a few seconds to over a minute depending on when the crash occurs. The crash point is determined by a provably fair algorithm. You can place up to two simultaneous bets per round. Full details are on the Aviator Game page.

x1bet's live casino features real dealers streamed in HD, with tables available 24/7. Games include: Roulette (European and American), Blackjack, Baccarat, Andar Bahar, Teen Patti, Dragon Tiger and several game-show style titles. Minimum bets vary by table — Andar Bahar and Teen Patti tables are available from Rs 50. Live casino games are accessible from the Online Casino section after login.

x1bet offers both European Roulette (single zero, house edge 2.7%) and American Roulette (double zero, house edge 5.26%). European Roulette is available in both standard and live dealer versions. For new players, European Roulette is the recommended starting point due to the lower house edge. Detailed game rules and bet type explanations are on the Roulette page.
VIP Club

Every x1bet account automatically earns VIP points on every bet placed, regardless of the product — sports, casino or Aviator all earn points. Points accumulate towards tier thresholds: Bronze, Silver, Gold, Platinum and Diamond. Each tier unlocks progressively better rewards: higher cashback percentages, faster withdrawal processing, birthday bonuses, boosted odds and, at the top tiers, a dedicated account manager. Full tier details are on the VIP Club page.

VIP points are awarded as a proportion of every bet you place. The exact rate is outlined in the VIP Club terms. Points do not expire as long as your account remains active — an account is considered active if at least one bet has been placed in the preceding 12 months. If an account becomes dormant, accumulated points are held for a grace period before any adjustment. Reactivating the account by placing a bet restores your full accumulated points balance.
Responsible Gaming

Log in, go to Account Settings and select the Responsible Gaming tab. Choose "Deposit Limit" and set your preferred daily, weekly or monthly cap. Reductions to your deposit limit take effect immediately. Increases require a 24-hour waiting period — this is intentional, giving you time to reconsider before the higher limit activates. You can also set loss limits and session time limits from the same section. See the full Responsible Gaming guide for all available tools.

You can take a short break using the cool-off period option in Responsible Gaming settings — this locks your account for 24 hours, 48 hours, 1 week, 2 weeks or up to 6 weeks. For a longer break, self-exclusion closes your account for a minimum of 6 months. Both options activate immediately and cannot be reversed early. Self-exclusion also removes you from all marketing communications. To arrange either option, use account settings or contact support@x1bet.plus directly.

x1bet's responsible gaming support team is available 24/7 via live chat and at support@x1bet.plus. All conversations are fully confidential and are never used for marketing purposes. The team is trained to listen without judgement and can help you access limit-setting tools, cool-off periods or self-exclusion immediately. If you are in a situation where gambling is causing urgent harm, contact support and we will prioritise your case. The Responsible Gaming page also has a self-assessment quiz and detailed guides.
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Contact x1bet Support — We Are Here 24/7

This FAQ page covers the questions Pakistani players ask most frequently, but we know that not every situation fits a standard template. If your question is not answered above — or if your situation is more complex than a FAQ answer can address — our support team is ready to help you directly.

The x1bet support team is available 24 hours a day, 7 days a week. We understand that cricket matches happen at all hours and that a bet or deposit question at 2am is just as urgent as one at 2pm. Our live chat response time is typically under 5 minutes. Email responses via support@x1bet.plus are handled within 2 hours during normal traffic periods and within 4 hours during peak periods such as major PSL match days.

When contacting support, include your registered email address or phone number and as much detail as possible about your question or issue. For payment-related queries, have your transaction reference number or a screenshot of your payment confirmation ready. For account security queries, be ready to verify your identity using your CNIC details.

x1bet support handles: account access and recovery, deposit and withdrawal issues, bonus and promotion queries, bet settlement disputes, KYC verification assistance, and responsible gaming requests. For responsible gaming matters specifically, our team can action a deposit limit, cool-off period or self-exclusion request during the same conversation — no forms or waiting required.

Bookmark this FAQ page. We update it regularly as new features are added to x1bet and as new questions come in from Pakistani players. If you want to suggest a question that should be added to this page, send it to support@x1bet.plus and our content team will review it.

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